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Parts and Accessories

Valtronics warrants that the original items furnished under this warranty will be free from defects in material and workmanship for a period of 12 months from receipt by the customer for a new product and 90 days after repair of an out-of-warranty product. This warranty is exclusive and in lieu of all other warranties whether written, oral, or implied (including any warranty of merchantability of fitness for purpose). If it appears within 12 months from the date of invoice that this material does not meet the warranty specified above, and you notify us of this promptly, we shall correct any defect or any non-conformancy to the specifications, either (at our option) by repairing any defective part of parts which are returned to us freight prepaid or by making available at your plan (via lowest freight rate) a repaired or replacement material or at Valtronics option to credit the customer the original purchase of the item. Our liability to you arising out of the supplying of this material, or its use, whether on warranty, contract, or negligence, shall not in any case exceed the cost of correcting defects in the material, as herein provided, and upon the expiration of the warranty period all such liability shall terminate. The foregoing shall constitute your sole remedy and our sole liability. In no event shall we be liable for special or consequential damages. This warranty does not include abuse of malicious damage.
If equipment returned during the warranty period is found to have nothing wrong with it, there will be a $198.00 handling charge. There is a minimum of a $198.00 charge for OEM boards and $225.00 for "wall units" (i.e. models 2156 and 2166) returned for out-of-warranty repair.
Please call for an RMA (Return Material Authorization) number before sending any equipment back. Items returned for repair must be accompanied by a purchase order. Equipment repair not covered by warranty will be billed on material and labor basis. There will be an additional 60% "end-user" charge for customers who did not purchase the equipment directly from Valtronics. Equipment must be sent to Valtronics prepaid and return transportation will be billed as part of the repair. Valtronics will not be responsible for damage due to improper packaging of the item returned for repair. Please allow 2 - 4 weeks turnaround time, depending on the problem.